Protection of Minors

According to research in the field of addiction, young people, especially minors, are particularly sensitive and prone to various forms of addiction, including gambling.

The Slot Hall staff carefully checks the age of all individuals wishing to participate in gambling and asks visitors to approach this with understanding, not to try to deceive the Slot Hall.

• The Slot Hall makes maximum efforts to prevent the participation of individuals under 21 years of age in any forms of gambling entertainment.
• The Slot Hall makes maximum efforts to prevent the participation of individuals under 21 years of age in any forms of gambling entertainment.
• To ensure a safe and responsible gaming environment, registration and presentation of documents are mandatory for playing in the Slots Games halls.

8 principles of responsible gaming

The principles of responsible gaming are the basic principles that establish measures aimed at preventing and minimizing the negative consequences of an individual’s participation in gambling, as well as measures aimed at organizing self-restraint and self-control for players.

1. Identification of the player (players) or visitor (visitors).

   Carried out in the manner determined by the Law of Ukraine “On State Regulation of Activities for the Organization and Conduct of Gambling” (hereinafter – the Law), and detailed in the “Rules and Conditions” of the slot hall.

2. Restriction of the player's participation in gambling.

   The Slot Hall takes measures to prevent persons under the age of 21 from participating in gambling, whose access to participation in gambling is restricted, and individuals with pronounced gambling addiction (ludomania) according to the data of the registry of persons whose access to gambling establishments and/or participation in gambling is restricted. If during the check it is established that the player is present in this registry, his participation in gambling in the slot machine halls will be immediately restricted for the period specified in the registry.

3. Absence of stimulating the player's losses.

   The Slot Hall refrains from providing players with any bonus payments, gifts and/or provision of goods (services) in any form, using other types of incentives, the provision of which is directly or indirectly conditioned by the occurrence of the player’s loss in the respective gambling game.

4. Prevention of gambling addiction (ludomania).

   This document contains information on gambling addiction and responsible gaming, including age restrictions for players, chances of winning, principles of responsible gaming, signs of pathological and problematic gambling addiction, as well as links to organizations, medical institutions and/or medical professionals treating gambling addiction (contact details, support service phone number). This information is constantly updated and available in printed form in the slot machine halls, as well as on the Website.

   All players have the opportunity to check themselves for symptoms of gambling addiction, including by self-assessment using the questions provided below.

5. Self-control and self-restraint.

   Players have the right to limit their participation in gambling by setting personal restrictions, as well as a limit on the amount of money they wish to spend on gambling, in accordance with the Law. The self-restraint application form is available at the link. The application can be submitted both in writing to the legal address of the Hall and in electronic form to the email address of the Slot Hall’s support service info@slotsgames.ua in accordance with the requirements of the Law of Ukraine “On Electronic Trust Services”. At the same time, such a statement can be submitted by such a person both to the Hall and to any other gambling operator or to an authorized body.

6. Player awareness.

   The Slot Hall places in the slot machine halls, in a place accessible to players and visitors information on decisions regarding the issuance of a license for the organization and conduct of gambling (Licence to organise and conduct gambling activities in slot machine halls dated 22 November 2023 (issued to StarGames LLC pursuant to Decision No. 379 of the CRAIL dated 9 November 2023), the “Rules and Conditions” of the Slot Hall, the rules of visiting the gambling establishment, the rules of gambling, presented in the state language and translated into English, notifications of possible loss and loss of funds.

7. Staff awareness.

   The Slot Hall conducts briefings with staff on the principles of responsible gambling, identification of criteria for pathological and problematic gambling addiction, and measures aimed at preventing (preventing) the onset of gambling addiction in players.

8. Social interaction.

   The Slot Hall disseminates socially significant information on preventing and minimizing the negative consequences of participation in gambling, manifestations of gambling addiction (ludomania), and uses the experience of foreign gambling organizers in preventing and minimizing the negative consequences of participation in gambling.

How to Prevent Gambling Addiction?

As soon as users of the Slot Hall request protection from gambling, their account is immediately blocked, preventing access to gambling in the gaming hall for a certain period. Additionally, upon players’ requests, their email or phone number can be removed from the slot machine hall’s mailings and Website.

Responsible gaming in the casino involves acknowledging the following rules and facts:

How to Identify Symptoms of Addiction?

Gambling games are just one form of entertainment and should not take up too much of your time. Furthermore, they should not become a source of income or an alternative source of earnings. To timely identify symptoms of gambling addiction, it is very useful to periodically take the following test:

If you answered yes to three or more of the above questions, you most likely have gambling problems. If not, it's still important to maintain self-control.

What to do if you have symptoms of addiction?

• If you feel that gambling is becoming difficult to control, do not ignore these signs. Addiction is much easier to overcome when you have support, so try to speak openly with someone you trust, such as close relatives or friends.

• You can also contact Slot Hall’s support service or submit a self-restriction request to the authorized authority by completing the statement online. You may choose the restriction period yourself, but it must be no shorter than 6 months and no longer than 3 years. If no period is specified, the Club will apply a 6-month restriction automatically. Please note that once submitted, the self-restriction statement cannot be revoked.
• For professional assistance, you may contact specialized healthcare institutions that provide mental health and addiction-related support. A list of relevant medical institutions is available via the provided link. You can also find additional social and psychological support services on the Ministry of Social Policy’s interactive support map. To better understand whether your gambling behavior may indicate addiction, you may complete the Gambling Addiction Official Online Test.

Do not be ashamed to ask for help. Timely support can help you regain control and return to a healthier, more stable life.

The Slot Hall urges you to take care of your health and behavior. If you have any doubts about your attitude towards gambling or if you notice symptoms of unhealthy behavior in your close relative, take immediate action by implementing the measures outlined in this section or seeking help and advice from the Slot Hall’s support service at info@slotgames.com.ua